Refund policy

At Cooknest, we want every customer to enjoy a smooth and satisfying shopping experience. We carefully select and package our notebooks, writing instruments, and art supplies to ensure that your order arrives safely and meets your expectations.

If you are not completely satisfied with your purchase, we are here to assist you through our return and refund process.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery of the order.

To qualify for a return:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as when received.
Proof of purchase, such as an order confirmation email or receipt, must be provided.
The return request must be submitted within the applicable return period.

For hygiene, safety, and product integrity reasons, certain opened or used stationery and art products may not be eligible for return if they cannot be resold.

2. Non-Returnable Items

The following products may not be accepted for return:

Items that have been used, damaged, altered, or modified after delivery.
Products without original packaging.
Clearance, promotional, or final-sale items where clearly stated.
Items damaged due to improper handling after receipt.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect products before shipment. However, if you receive:

A damaged notebook or stationery item;
Missing products from your order;
Incorrect items compared with your purchase confirmation;

please contact us within 7 days after delivery.

Customers should provide:

Order number;
Description of the issue;
Clear photographs showing the problem, if applicable.

After reviewing your request, we may provide a replacement, store credit, refund, or another appropriate solution.

4. Return Shipping Responsibility

If the return is caused by our error, including defective products or incorrect shipments, we will cover reasonable return shipping costs.

For customer-requested returns due to personal preference, ordering mistakes, or other non-defective reasons, the customer may be responsible for return shipping expenses.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Please note:

Banks and payment providers may require additional processing time.
Shipping fees, if applicable, may not be refundable unless required by law or caused by our error.